Frequently Asked Questions
Everything you need to know about shopping with ShopHQ
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
ShopHQ accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal and Apple Pay.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I track the status of my shipment?
Once your order ships, you can track it via the 'Order History' section in your account or by clicking the link provided in your shipping confirmation email.